You canceled, but the subscription is still charging.

Step-by-step checklist

1. Save the cancellation record.
   Keep the confirmation screen, email, chat, or account page showing the requested cancellation date.
2. Record the later charge.
   Note its date and amount. Redact all but the last four digits of any account reference.
3. Review the written terms you received.
   Look for the billing period, effective date, notice requirement, and any renewal language—without assuming a policy that is not in the record.
4. Ask for written confirmation.
   Request the effective cancellation date, whether more charges are scheduled, and a review of the charge after cancellation.
5. Keep the new reference number and follow-up date.
   Record any promised correction and decide whether an appropriate outside channel applies if internal support does not resolve it.

Evidence that commonly helps

• Cancellation email, screenshot, or chat
• Subscription account status and renewal date
• Receipt or redacted transaction showing the later charge
• Terms or policy supplied at signup or cancellation
• Support ticket and agent response