A promised credit is missing or cannot be used.
Credits often have confirmation numbers, conditions, expiration dates, or account restrictions. Record only what the company actually supplied and ask it to explain anything missing.
Step-by-step checklist
- Identify the original purchase or service.
Record the date, amount, item or trip, and order or reservation number. - Save the credit promise.
Keep the email, chat, cancellation record, or terms showing the amount and any supplied conditions. - Check the correct account and status.
Confirm where the credit should appear and whether a code, wallet, or specific login is required. - Ask for a written status and usable details.
Request the amount, issue date, expiration date, restrictions, and a replacement code if the record supports one. - Track the next promise.
Save the response, reference number, and follow-up date in one timeline.
Evidence that commonly helps
- Original receipt, ticket, reservation, or service agreement
- Cancellation, change, or credit confirmation
- Credit code or wallet screenshot with unnecessary details redacted
- Terms provided with the credit
- Chat, email, and support reference number
Official consumer guidance
The FTC’s problem-resolution guidance explains how to gather documents, contact a business, keep notes, and describe the resolution requested. State consumer-protection offices are listed through USA.gov.
Links verified July 29, 2026. Resolve does not decide or submit an outside complaint for you.